What is ‘My Account’? How do I update my information?
It is easy to update your Rx Online Pharmacy account and view your orders anytime through ‘My Account’. My Account allows you to complete control over your transactions on Rx Online Pharmacy. Manage/edit your data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, and your wishlist.
What does the different order status mean?
Payment Pending Authorisation: Your order has been logged, and we are waiting for authorisation from the payment gateway.
Payment Authorised, Order under Processing: Authorisation has been received from the payment gateway, and your order is being processed by the seller.
Order Shipped: Your order has been shipped and is on its way to the location specified by you for delivery. If you’re not satisfied with the products, we offer a 100% money-back guarantee. Our packaging and shipping are discreet. The pills are securely packed in bottles, and your name will be clearly labelled on the plastic bottle. Additionally, you will receive a prescription letter with your order. Delivery is fully guaranteed, and you will receive a tracking number once your package is shipped. Each package includes a delivery note. If the delivery person arrives at your location and you are unavailable, they will leave your package at your doorstep without requiring a signature.
How do I know my order has been confirmed?
Once your order has been logged and payment authorisation has been received, confirm receipt of the order and begin processing it.
You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the FedEx tracking number.
Can we change my medications after checkout?
No, you can’t change your medications after checkout. Select and order medications wisely.
How do I check the current status of my orders?
You can review the status of your orders and other related information in the ‘My Account section.
On the My Account page, click on the ‘My Orders’ link to view the status of all your orders.
Which payment method do I use to pay?
We accept the following payment methods: Credit and Debit Cards (Visa, MasterCard, AMEX), CashApp, Bitcoin, iTunes Card, PayPal (Xoom is a PayPal service for fund transfer), Western Union, and MoneyGram.
Terms & Conditions:
I tried placing my order using my debit card/credit card, but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account first to ensure that your account has been debited.
If your bank informs you otherwise, please get back to us. The receipt of the refund would, however, depend on the mode of payment chosen by you. The expected timelines are as below:
Debit Card 5-7 business days
Credit Card 7-21 business days
How can I track my order?
As soon as your order ships, you will receive an email notification with a link to track its progress. You can also access this information from your ‘My Account’ section at the top right corner of our website, states-online-pharmacy.com. Online tracking usually goes live within 24-48 business hours post shipping.
Delivery times vary based on your chosen payment method and the shipping fees you select on Rx Online Pharmacy.
There are 3 types of shipping available on Rx Online Pharmacy.
1. Paying with Bitcoin will guarantee overnight delivery.
2. If you pay by credit or debit card, delivery will take 3 to 5 days
3. Payments made via Western Union or MoneyGram will be delivered on the next day.
I just cancelled my order. When will I receive my refund?
Usually, for prepaid orders, it takes 7-10 business days for the amount to reflect in your bank account.
What is the general return policy on Rx Online Pharmacy?
We offer you complete peace of mind while ordering at Rx Online Pharmacy. You can return all items within 14 days of receipt of goods.
If you have paid by card, then we will reverse the payment.
What should I do if I receive the wrong medication or if my order is missing medicines?
We will arrange a reverse pickup for the product and then issue a full refund as per your request.
I need to return an item. How do I arrange for a pick-up?
You can either write to us at Orders@rx-onlinepharmacy.com, 10 AM to 7 PM, to initiate a return.
What are the modes of refund available after cancellation?
Back to Source – In this case, Rx Online Pharmacy will refund the money to the payment mode/account that Rx Online Pharmacy originally used to make the transaction.
Once you have requested to cancel item(s) in your order, Rx Online Pharmacy will complete the cancellation and initiate the refund, depending on your preference.
What is the promo code of Rx Online Pharmacy?
To give you the best deals around, we occasionally issue promo coupons.
Can I add two coupons to one purchase?
No, two coupons can be applied at the same time.
How do I use a promo coupon on Rx Online Pharmacy?
Once you are on the cart page, you will see the list of offers available for you to apply to your cart. Also, you can enter the coupon code on this page.
Do Rx Online Pharmacy offer Sample packs?
No, we do not offer Sample packs. This is a controlled medication; Therefore, we do not offer sample facilities.
How can I trust Rx Online Pharmacy?
We prioritise cautious transportation. All medicines are separated, checked, sealed, packed carefully, and sanitised before and during transport. You can trust that you are in good hands. Many small pharmacies are operating, but it is unfair to compare them to us. We take that as an insult. We have been in this business for a long time and have more than 7,500 satisfied clients across the US, Canada, and the UK. We offer overnight shipping in the US and delivery within 5 days for the rest of the world.