Frequently Asked Questions

What is ‘My Account’? How do I update my information?

It is easy to update your States Online Pharmacy account and view your orders any time through ‘My Account’. My Account allows you complete control over your transactions on States Online Pharmacy. Manage/edit your data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, and your wishlist.

What does the different order status mean?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, confirm receipt of the order and begin processing it.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

How do I check the current status of my orders?

You can review the status of your orders and other related information in the ‘My Account section

On the My Account page, click on the ‘My Orders’ link to view the status of all your orders.

How do I pay using a credit/debit card?

Credit cards

We accept payments made using Visa, MasterCard, and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and American Express.

To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Terms & Conditions:

I tried placing my order using my debit card/credit card but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited.

If your bank informs you otherwise please get back to us. The receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Debit Card 5-7 business days

Credit Card 7-21 business days

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner of our website States-Online-Pharmacy.com. Online tracking usually goes live within 24-48 business hours post shipping.

What are the shipping charges oofn States Online Pharmacy?

The shipping charges may apply to a product. The charges will vary depending on the quantity of a product.

Please read the product details column before placing an order.

What is the Overnight Delivery Cancellation Policy?

Please call our Customer Helpline @ 810-354-5422 for further support.

I just canceled my order. When will I receive my refund?

Usually, for prepaid orders, it takes 7-10 business days for the amount to reflect in your bank account.

What is the general return policy on States Online Pharmacy?

We offer you complete peace of mind while ordering at States Online Pharmacy you can return all items within 14 days of receipt of goods.

If you have paid by card then we will reverse the payment.

What should I do if I receive the wrong medication or missing medicines in my order?

We will arrange a reverse pickup for the product and then issue a full refund as per your request.

I need to return an item, how do I arrange for a pick-up?

You can either write us at Orders@states-online-pharmacy.com or call at 810-354-5422, 10 AM to 7 PM to initiate a return.

What are the modes of refund available after cancellation? FAQ

Back to Source – In this case, States Online Pharmacy will refund the money back to the payment mode/account that States Online Pharmacy originally used to make the transaction.

Once you have requested to cancel item(s) in your order, States Online Pharmacy will complete the cancellation and initiate the refund, depending on your preference.

What is a promo code of States Online Pharmacy?

To give you the best deals around, we occasionally issue promo coupons.

Can I Add two coupons to one purchase?

No, two coupons can be applied at the same time.

How do I use a promo coupon on States-Online-Pharmacy?

Once you are on the cart page, you will see the list of offers available for you to apply to your cart. Also, you can enter the coupon code on this page.

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